Power Your Business with Smarter Connectivity

Connectivity That Works Where and How You Do - Flexible Network Options to Match Modern Business Demands

Connect Every Location, User, and Cloud with Confidence

Connectivity is about moving data from A to B. The network connects users, branch offices, HQ, data centers, and cloud services; no matter where you need to go, you’ll need a circuit to get there. Connectivity includes public Internet (fiber, copper, broadband, LTE) and private circuits (MPLS, VPLS, P2P), and every possible mix of those. But not all connectivity is created equal. From traditional approaches like MPLS, to more modern options like SD-WAN and beyond, there are multiple options to fit every use case. The question with connectivity isn’t whether you need it, but which option best meets your needs for performance, cost, and resilience. As network requirements diversify and users and applications become more distributed, your customers need a network that can keep up with their business.

Every Connection Type. One Trusted Partner.

Your business doesn’t sit still, and your network shouldn’t either. Whether you’re connecting remote teams, multiple offices, or cloud-based tools, we tailor connectivity solutions that scale with you.

From high-speed broadband to ultra-secure private circuits, we deliver the infrastructure that keeps business moving. Choosing the right circuit isn’t just about speed — it’s about reliability, cost-efficiency, and future growth.

How are your users currently accessing business applications — on-prem, in the cloud, or both?

Do you experience latency, downtime, or bandwidth issues at any of your locations?

What’s your strategy for scaling network capacity as your business grows or adds new locations?

🌍 Built for How You Work — and Where You Work

We don’t just sell circuits — we architect intelligent connectivity strategies that align with your goals. Whether you're optimizing for speed, uptime, or cost, we’ll make sure your network is doing more than just keeping up — it’s pushing you forward.

⚙️ Our Connectivity Services

Tailored Network Solutions Built for Performance, Security & Reach

We offer a full suite of connectivity options to match your business's location, infrastructure, and operational needs — whether you're linking two sites or building a global network.

  • Broadband – High-speed internet access for general business use

  • DIA (Dedicated Internet Access) – Guaranteed bandwidth with consistent speed and performance

  • MPLS (Multiprotocol Label Switching) – Streamlined data flow across enterprise networks with traffic shaping

  • VPLS (Virtual Private LAN Service) – Securely extend your LAN across multiple locations using a virtualized MPLS backbone

  • Private Line – Direct, point-to-point connections that don’t traverse the public internet

  • Layer 2 Networking – Fast, secure data transfer between local or wide-area network nodes

  • Fixed Wireless – High-speed connectivity for fixed locations without wired infrastructure

  • Satellite – Remote area connectivity using reliable orbit-based data transmission

How CCaaS Transforms the Way Our Clients Serve Their Customers

  • Scalability on Demand
    Easily scale up or down based on seasonal spikes or business growth without major hardware investments.

  • Reduced Costs
    Say goodbye to expensive on-prem systems. CCaaS shifts your contact center to a predictable, OPEX-friendly model.

  • Rapid Deployment
    Launch new agents, channels, or locations in days—not months—with cloud-based provisioning.

  • Omnichannel Support
    Engage customers across voice, chat, email, SMS, and social—seamlessly from a single platform.

  • Remote Workforce Enablement
    Empower agents to work from anywhere with secure, cloud-based access and real-time management tools.

  • Automatic Updates & Innovation

    Stay on the cutting edge with automatic access to new features, integrations, and AI enhancements.

  • Advanced Analytics & Reporting
    Gain deep insights into performance, customer experience, and KPIs with real-time dashboards and historical analytics.

  • AI & Automation Integration
    Boost efficiency with virtual agents, intelligent routing, speech analytics, and workforce optimization tools.

  • Enhanced Customer Experience
    Improve resolution times, personalize interactions, and maintain high-quality service across channels.

  • Business Continuity & Resilience
    Eliminate single points of failure with built-in disaster recovery and high availability through global cloud infrastructure.

Provider Spotlight

Customer Satisfaction

3.9/5.0

Product & Service Offering:

  • Fully Integrated XCaaS Platform (UCaaS + CCaaS + CPaaS)

  • 99.999% Uptime SLA Across All Services

  • Microsoft Teams Integration & Global Reach

  • Real-Time Analytics + AI for Every Employee

  • Proven Leadership and Innovation Track Record

Customer Satisfaction

4.7/5.0

Product & Service Offering:

  • AI-Powered Customer Experience Platform Built to Drive Business Outcomes

  • Unified Omnichannel Engagement Across Every Customer Touchpoint

  • Agent Assist & Automation at Scale

  • Deep Integration & Flexibility

  • Proven Market Leader with Global Reach

Customer Satisfaction

3.9/5.0

Product & Service Offering:

  • AI-Native Platform for Unified Communications & Contact Center

  • Real-Time AI Features for Agents and Sales

  • Modern, Cloud-Native, Flexible Deployment

  • Wide Integration Ecosystem + Open APIs

  • Ideal for Mobile, Agile Teams Across Industries

Customer Satisfaction

4.4/5.0

Product & Service Offering:

  • AI-Powered Experience Orchestration Platform for Scalable, Personalized Engagements

  • Unified, All-in-One CX Suite for Voice, Digital, Workforce, and Journey Analytics

  • Born-in-the-Cloud Architecture with Open APIs for Agile Innovation at Scale

  • Automation, Agent Assist, and Real-Time Analytics

  • Global Reach and Enterprise-Grade Security

Ready to Elevate Your Contact Center?

Let’s Build Your Cloud CX Strategy

Whether you're modernizing a legacy contact center or launching a new customer experience initiative, our team helps you select, deploy, and optimize the right CCaaS solution. As a trusted partner with access to leading providers, we streamline your journey from planning to performance — ensuring you deliver exceptional service at every touchpoint.

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William Burnett Technology Consulting, LLC

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8911 N Capital of Texas Hwy, Suite 4200 #1159, Austin, TX 78759

8911 N Capital of Texas Hwy suite 4200 1159, Austin, TX 78759, USA